Tag Archives: Communication

Connected Consumer Affinity, or Get To Know Your Fans

We all want to think of music as art, and fans as devotees with great taste, but if we ignore that music is a business and fans are consumers, we risk never being able to quit our day jobs. Ideally, we would all be discovered overnight and get our own “Behind the Music” special simply for being kick-ass artists. But for many indie bands, promotion is like a second job. These days, moving units means getting to know your fans as well as you would like them to know and love your music.

Mashable recently posted a piece with a few tips on building connections with your consumers. How can you apply  these to your band and the business of promoting your music?

Check out the entire article HERE.

“Nine Laws of Consumer Affinity”

1. Identify where connected consumer attention is focused.

2. Define a higher purpose — genuine intentions that will attract connected consumers and give them something to align with.

3. Establish an identity and a presence worthy of affiliation. Give people something to believe in — something exciting to be a part of.

4. Design your engagement strategies to be beneficial and shareable — this is, after all, about shared experiences.

5. Localize the value, content, storefront and engagement program to match the culture and activity within each direct-to-consumer (D2C) community.

6. This isn’t a power play; stay consistent and dedicated through meaningful interaction.

7. Remain true to the original mission and intention. Do not be swayed by short-term temptations.

8. Recognize and reward community participants — reciprocity is a strong pillar of community relationships.

9. The adaptive business will listen, learn and change based on the needs of the connected consumer. That way, a brand will consistently stay relevant and valuable.


Why Reach Matters, a Follow Up

As a follow up to my guest blog post on Hypebot, I wanted to clarify my most important point: Why Reach Matters.

We get this question from our artists all the time: “How do I get new Likes or Follows?” While there is some value in Likes and Followers it’s not as much as most artists think. Reach, on the other hand, has much more, long-term marketing value.

Take a blog post, for example; it is not that different from a new song. When I create a post, my goal is to reach as wide an audience as possible. Some readers will Like or Share the post as well, but that is like gravy and only serves to expand my reach. My primary goal and benefit is Reach, which allows me to establish contact and then build engagement in the form of feedback, comments and Likes. I want to drive this point home to artists who have been conditioned to be believe that automatic Likes and Followers are a more important result than engagement.

As data and trends support, they are not! An entire cottage industry has sprouted up around the measurement of social media. Even a cursory glance at the most basic influence rating tool will show that the most important metric being measured is Reach. From services like Klout and HootSuite to Facebook’s own ad platform, the key measure of a successful social campaign is influence–and that is attained through reach and engagement.

All of the major artists we work with understand this basic truth about social networks like Facebook, Tumblr, Myspace and Twitter. Likes, Followers and Sharing aren’t possible if you can’t even get your music to cut through the noise. It’s understandable that many artists confuse Likes, Followers and Shares with Reach: they’ve been sold on the idea that this is where the conversation ends. Truly successful artists understand that reaching new music lovers is just the beginning of building loyal fan relationships.