FAQ

What Is CoPromote?

CoPromote is a free co-marketing platform that helps content creators boost their social shares to new target audiences on Twitter, Tumblr, Vine or YouTube.
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Our community of 800,000+ members includes authors, artists, bloggers, brands, businesses, designers, filmmakers, musicians, photographers, tastemakers, and more.
CoPromote scales reach and engagements by getting a social post re-shared and retweeted by other members of the community. Select a post you want shared and we match you with other like-minded, trusted influencers to share your content directly to their followers to get it viral. CoPromote tracks all your shares and social engagements for every post you boost so you know exactly who is sharing your content, how engaged it is, and where to improve.
Join CoPromote to grow your network and share fresh content with your followers. It’s quick, simple, and effective!
Questions? :-)

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What Is CoPromote?

CoPromote is a free co-marketing platform that helps content creators boost their social shares to new target audiences on Twitter, Tumblr, Vine or YouTube.
new-twitter-bird-square tttt  vine_glyph_2x    YouTube-icon
Our community of 800,000+ members includes authors, artists, bloggers, brands, businesses, designers, filmmakers, musicians, photographers, tastemakers, and more.
CoPromote scales reach and engagements by getting a social post re-shared and retweeted by other members of the community. Select a post you want shared and we match you with other like-minded, trusted influencers to share your content directly to their followers to get it viral. CoPromote tracks all your shares and social engagements for every post you boost so you know exactly who is sharing your content, how engaged it is, and where to improve.
Join CoPromote to grow your network and share fresh content with your followers. It’s quick, simple, and effective!
Questions? :-)

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Do You Have a Tip Sheet for Easy Reference?

We have tried to make CoPromote as intuitive and as easy to use as possible. However, we understand every app is different and takes some getting used to.

Here’s a quick overview to help you get through your first Boost, or whenever you need a quick refresher on using the app.

If you find it useful, please share it with another CoPromote community member, your social followers, or any of your creative friends who may want to join!

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How Do I Get Started?

1. Create a new account on CoPromote by connecting your Twitter, YouTube or Tumblr account (bookmark us!). To connect your Vine, you will need to connect it through the  CoPromote iOS app.

2. Select a post to boost from your connected page. Click the “Boost” button from the top menu.

Boost a post

3. Select your target category so we can match you with members who have similar interests to share your post and get your post shared to the right audiences. Select up to 1-2 subcategories that best matches the content you’re interested to promote. Once you’ve selected your categories, just click “Boost”.

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4. To get your post boosted, you will need to share at least one other member’s post to launch yours. Go to Share from the top menu and see what other members are sharing. Update your interests from the Settings to see more content to share

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5. Go to Track to see how your post is doing and share more content by other members to raise your post score. Members typically earn new shares within a few days, so check back often. Posts get boosted for 14 days by default and you can end this anytime to boost a different post.

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What Is Reach?

Reach is CoPromote’s virtual currency and value proposition for earning new social shares and reaching new audiences for posts you boost on our platform.

When other members share your post, you pay for that social share with Reach. Your currency balance is automatically adjusted proportionate to the number of new fans that will be reached for each person that shares your post.

1 Reach = 1 New Fan Reach
10,000 Reach = 10,000 New Fan Reach

The more Reach you have, the greater the opportunity of getting new shares by other members, increased fan reach and engagements, and to run more successive promotions on CoPromote. CoPromote incentivizes all members to share new content to build their influencer network and reach more audiences without spending any real money.

Earn Reach for your boosted posts by sharing new posts, inviting your friends, or upgrading to one of our membership plans such as the Pro plan.

Every time you share another member’s post, you earn Reach. The amount of Reach earned is based on the number of followers you have for Twitter and Tumblr and number of new engagements – Likes, Comments, Clicks, and Shares – your shared post receives for Facebook.

 

 

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How Do I Boost And Get My Content Shared?

CoPromote boosts your existing social posts, so make sure you have created the message you want re-shared as a Twitter, YouTube, Tumblr, or Vine to post.

Content you created and shared on platforms such as SoundCloud, YouTube, and WordPress cannot be shared directly on CoPromote. Create a custom message on Twitter, YouTube, Tumblr, or Vine you want other people to share. See What Post Content Works Best?

1. Create your message on your connected Twitter, Tumblr, Vine or YouTube page if it is not already posted. We pull in your latest posts to get boosted so it should be recently posted.

Create your message on the network you want it to get shared to:

 Twitter tweets will only get shared to other Twitter pages.
Tumblr blog posts will only get shared to other Tumblr blogs.
YouTube videos will only get featured on other YouTube videos. 
Vines will only be revined on other Vine accounts.

2. Select your post to boost from your connected page. Click the “Boost new post” button or “Boost” from the top menu.

3. Select your target category so we can match you with members who have similar interests to share your post and get your post shared to the right audiences. Select up to 1-2 subcategories that best matches the content you’re interested to promote. Once you’ve selected your categories, just click “Boost”.

See the full list of available target categories

4. Share another member’s post under “Share” to launch your post and have other members start sharing your posts. Make sure to update your profile interests to find relevant and interesting content to share to your own followers. You will need to share at least one other member’s post to launch yours for boosting.

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How Do I Use Tags to Boost My Posts?

CoPromote members can use tags to describe their posts in greater detail. Using tags helps our algorithm match your content with creators most likely to share it. It also makes it easy to search for content you wish to share or creators that you wish to follow on CoPromote so that you don’t miss their posts.

A good reason for following people is that they’re up to 90% more likely to share you again after they share you once. So, tag up your posts, it will help others find your content and it will help you build your network. Either way, you end up reaching more new people every time you post!

Here’s how to use tags:

  • Boost a post
  • Pick a primary category
  • Enter a minimum of 2 tags
  • Enter up to 7 additional tags
  • Only alphabetic characters and commas, spaces, ampersands, and apostrophes are allowed.

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To search for posts with matching ads, simply type the keyword into the Search bar anywhere on your CoPromote dashboard. Results can be filtered by network, user or topic.

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How Many Posts Can I Boost At the Same Time?

CoPromote members using the free plan can boost one post on each network at a time. Previously, free members could only boost one post at a time, regardless of how many networks were connected.

To boost on multiple networks, just tab through each network you have connected to CoPromote.

  • An open radio button signifies there is no boost active.
  • A closed radio button signifies a boost is active on that network.

To complete a boost so you can start another, go to the Track page and click on Details to review your metrics and complete the boost.

Premium subscribers can still post an unlimited number of posts concurrently across networks as always.

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How Do I Share Other Members’ Posts?

To share a post from another CoPromote member on your social network, go to the Share queue and find a post you like.

Note: If you’re a new free member, you will need to share one post before you can boost your own. Paid subscribers can start sharing right away.

Click “Share” from the top menu to see fresh new content to share to your followers.

ShareFilters

Choose a social network and filter from the drop down.

  • You can choose to see posts from suggested members or members you follow.
  • You can also choose to see posts from all your social networks that are connected to CoPromote.
  • You can also adjust your interests by selecting topics from the sidebar.

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3) Check out the link in any posts that seem interesting to make sure the content will be relevant to your audience.

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4) Confirm you want to share a post by clicking the share button (Retweet for  Twitter, Feature for YouTube, Reblog for Tumblr, Revine for Vine).

  • The number next to the share button is your current number of followers and how many Reach credits you will earn when you share a given post.
  • Don’t like something? Just click the arrow on the top right hand corner of the post, leading to a menu of options to get rid of a post.
  • You cannot cross-post from one social network to a different one. All shares are network-to-network, so Twitter posts only share to Twitter.

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What is the incentive to share?

  • Sharing posts by other members will increase the visibility of your own boosts in other members’ share queues. The more times your content is viewed, the more likely it is to be shared.
  • Members who have shared your post once are over 90% more likely to support you again. Adding these members to your CoPromote network means they will see all posts each time you boosts. It also increases the likelihood they’ll add you to their networks and see your posts more often that others.
  • Every time you share another member’s post you earn Reach based on your follower count, increasing the fan reach for every post your boost.
  • Sharing posts by other CoPromoters feeds our algorithm and surfaces more of the better content quickly, making it easier for everyone to curate their share queues with content. It helps our community and spreads the word for that member and you.

Note: posts you share to your timelines should not be deleted after posting. Doing so will result in a deduction of Reach to reimburse the member whose post you deleted. It may also result in your own boosted posts failing to get shared. Excessive deletions of shared posts are a violation of community guidelines and may ultimately result in your account being closed or your social networks being banned from CoPromote.

Tip: Only share content your followers will appreciate. Don’t share irrelevant content or overshare, as this may overwhelm your followers and overshadow your own content.

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How Many Posts Can I Share?

All members, regardless of subscription status, can share up to 15 posts per day.

The total applies to all of the social networks that you have connected to CoPromote, in all categories.

Why is there a limit?

  • If you post too frequently, Twitter, and most social networks, will identify you as spam and block you from posting.
  • If you are not selective and over-post, it may drown out your own voice and drive your followers away. The goal is to provide your followers a mix of content that is relevant and includes original work, as well as re-shares, so choose carefully.
  • We want your shares to count and be valuable for your followers.

To track your activity, click on the calendar icon in the menu bar or check the Transactions tab under Settings.

 

 

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How Do I Track My Boosts?

Tracking how your boosted posts are performing is key to optimizing your social sharing and managing your CoPromote Reach. Here’s how to check your metrics on the website.

Go to the Track page.

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The overview for each post will let display:

  • The social network for the boost
  • How many days are left on the boost
  • A preview of the post and the tags used to boost it
  • A preview of the CoPromote members who shared it
  • How many shares your posts received
  • How many new people you reached through the CoPromoters who shared your post with their followers
  • A link to Complete This Boost and remove it from members’ Share queues
  • A link to see the Details and metrics for the post

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To see a complete list of who is sharing your post, click the Sharers link.

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To see the metrics for each post, click the Details button to see:

  1. Your CoPromote metrics
  2. Your social network metrics
  3. A percentage showing the difference between posting on your own and boosting through CoPromote’s community.
  4. A link to your social network so you can compare the metrics
  5. A tally of any negative feedback to help you optimize
  6. Additional info on any engagements – Favorites, Comments, etc.

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On the Track page, you can also view a summary of all your activity on CoPromote, tab through all the social networks connected to filter your results, and manage your CoPromote network.

 

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How Do I Track My Boosts on iOS?

To track your boosts on your iOS, open CoPromote’s app on your iPhone and check your Profile page.

On the profile page, there are three tabs:

Insights provide information on your profile activity such as what networks you have connected and what type of content you boost and share.

This gives other users a good indication of what to expect from your profile. You can also track how much Reach you have available for your boosts.

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Boosts are listed under this tab chronologically.

To expand the metrics, click on the trending arrow icon and you will see a page with details regarding your shares and engagements.

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Shares that you’ve posted to your timelines from other CoPromote members are listed in the last tab all the way to the right.

This will help you keep track of CoPromoters whose work you’ve supported in the past.

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How Do I Stop A Boosted Post?

Boosted posts are live for 14 days. During this time, your boosted post will be available for other members to re-share from their Share feeds.

To stop a Boost early, follow the two steps below:

1. On the “Track” page, click on “Details” on the right hand side of the Boosted post.

See the screenshot below for an example.
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2. In the details pop-up window, scroll down and click on the “cancel this boost” button on the bottom right.

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This will remove your post from members’ queues and set the status of your promotion to Withdrawn so it can’t be shared anymore.

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Why Are You Asking For These Permissions?

CoPromote works by connecting similar creators so they can amplify each other’s social posts. In order to match people effectively our algorithm, Affinity Rank, requires access to your timelines.

Granting apps permission to access your data is standard procedure with all social networks. The copy for each request is determined by the social network, not CoPromote. Below is an example of the permissions options Twitter offers developers. You can read more about Twitter’s permissions policy here and here.

CoPromote Twitter Permissions Request

Here is a breakdown of the permissions CoPromote requests and why.

Read tweets from your timeline

  • We read your tweets to see what kind of content you’re sharing so we can match you with people sharing similar content.

See who you follow and follow new people

  • We see who you follow so we can determine matches for you on CoPromote.
  • We do not follow people for you.

Update your profile

  • We do not update your profile.

Post Tweets on your behalf

  • We post tweets on your behalf but only when you click Share on CoPromote.
  • We never post anything on your timeline without that click or consent.

See your email address

  • To verify and locate your account on our CoPromote.
  • To verify that you have permission to connect the social networks you are connecting.
  • To help make it easy for you to invite fellow creators.
  • To contact you about the status of your account – who is sharing your posts, when you’re running low on reach, when your boost expires, etc.
  • To look up any charges for subscriptions and to generate receipts for subscriptions.

CoPromote was built by creators to help creators scale reach quickly and easily. It is in our community’s best interest to select the fewest and best permissions to keep the transactions flowing. We are a 100% opt-in community that takes privacy seriously, and we intend to keep it that way.

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Why Can’t I Connect My Social Pages?

Make sure the page you are trying to connect has at least 1 follower and is publicly visible.

If you see this message when trying to connect a social account:

“This page is already connected to another account. Contact support@copromote.com for help.”

you have already previously created an account or have an active account on CoPromote. Logout and login again using the Sign In With… button to manage your existing account.

You can also disconnect the existing social network authorization to CoPromote in your network’s app settings to connect your page to another CoPromote account:

Under Apps, click CoPromote to remove the app and connection from your page.

Twitter: https://twitter.com/settings/applications

Tumblr: https://www.tumblr.com/settings/apps

Once the authorization is removed, you will be able to connect your page to your CoPromote account.

 

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How Do I Choose From My Multiple Tumblr Pages?

Great news Tumblr fans: if you have more than one Tumblr, CoPromote has added a page picker to make it easier for you to switch between your accounts.

When you try to join with Tumblr, you will see the list of your pages. This option is also available under Settings by clicking the Tumblr button and then choosing the right page to connect from the list.

Here’s an example. Let us know if you have any questions.

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Why Is The Share Button Disabled?

Occasionally you will come across a post that has a greyed out or faded button. This can happen in the Search results or in the Share queue.

The reason we display these posts is that you can still follow the members sharing them. Adding these members to your CoPromote network means you will see all of their future posts.

Here are the reasons why you may not be able to share another member’s post:

1. No social networks in common
2. Boost has ended or been withdrawn by the owner
3. We don’t have permission to post on your networks
4. You have already shared this content from that member
5. You have a YouTube feature already running with our platform; wait about 24hours for it to complete
6. Booster doesn’t have enough Reach (you have too many fans)
7. You have hit your share limit for the day
8. You have no fans on that network

If you have any questions, please reach out.

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How Do I Search for Members and Topics?

A great way to find members who share your interests – and would be more likely to share your posts as well – is to use the Search bar.

Once you find topics of interests, you can share the posts or add those CoPromoters to your CoPromote network. Once they’re in your network, you will see all of their future boosts. Toggle in the sidebar to filter results by social network.

Members who share your posts once are more likely to share your posts again, so building your network using search is a great way to scale your reach quickly through fellow CoPromoters you trust and your followers enjoy.

If a member’s post is disabled, it could be due to various reasons – they don’t have enough Reach, you’re not on the same networks, or they’ve withdrawn the post. To see all the reasons, check here: https://blog.copromote.com/faq/why-is-the-share-button-disabled.

Search for Posts:

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Search for Creators:

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Add Creators to Your Network:

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How Do I Block and Unblock Members?

CoPromote matches you with the most compatible creators in our community using data from your profiles and activity. To further curate your share queue and manage your CoPromote network and improve your results, use the “Block” feature to remove members from your CoPromote network.

How to Block a Member from their Profile:

  1. In their profile next to the Following button, click the ellipsis.
  2. From the options that drop down, choose Block.

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How to Block a Member in the Share Queue:

  1. To block a member, go to your Share queue.
  2. Look in the top right corner of post for the drop down.
  3. Click on the drop down for the following options:
    – See Fewer Posts on This Topic
    – Report Post
    – Block User
  4. When you are asked to confirm, click the Block button

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How to Review Your Block List

Should you change your mind and wish to unblock someone, you can do so under Account Settings in your CoPromote dashboard.

  1. Click Settings by your avatar in the top right
  2. In the General Information tab, click Preferences
  3. A list will pop up showing you all of your Blocked members

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How to Unblock a Member 

  1. In the Blocked list under Settings/General Info you will see a list of everyone you have blocked.
  2. Click the Unblocked button to remove them from the list.
  3. Once you remove them from your Blocked list, you may be matched with them again and see their posts in your Share queue

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Where Can I Find CoPromote’s Community Guidelines?

CoPromote’s Community Guidelines can be found on our blog and also under Settings when you login to your CoPromote account.

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What Content Works Best?

Understanding how you can make your post stand out and get other people’s attention to share it is essential to your social media marketing success. Create or select an existing post from your social networks that will drive attention to your content.

100 characters is the sweet spot for grabbing the attention of new people to engage with your post and re-share it. Include a short description of the content you want to get boosted and a link to the content or media.

CoPromote boosts your existing social posts, so if you don’t have an engaging message to go along with the content you want to get shared, make sure to create your post first!

See our tips below for sharing a new social post:

Have a positive tone: Be approachable and friendly when describing your content so that new audiences will advocate your content more readily and be more receptive to checking it out.

Posts that contain links to media or a site with an image or gallery often perform better to increase additional shares and engagements to your content when it is reposted.

Share an image post or link to a blog post with images. Images that pop out and attract attention can cut through the walls of text on a newsfeed when your post is shared. Pair images with a solid call to action to get some great results.

Create a discussion in your post that will allow visitors to comment on a media post to drive engagement and virality to your content.

Consider adding a hashtag or two that relates to your content if promoting from a Twitter account. Include your Twitter handle so others know where the content came from and can follow you back.

If you are promoting something time-sensitive, such as an event, contest, or offer, include the deadline in your post and know your timeframe before boosting it on CoPromote to get the most shares before it ends.

Here are a few examples:

How is @CoPromote free to use? We leverage your followers & sharing activity. #Reach More info http://copromote.com

RT @NickyDigital Join me! DL @Wendr and plan the #BestNightOut to become featured. {Link URL} #free #app

Like alternative music? Check out (ARTIST NAME) and get a free track. {Link to URL/i.e. SoundCloud track} #songofthesummer #alternative

More than 1,000 unread messages in your inbox? Cannonball hopes to fix that for you: http://www.cannonball.io/ #zerounread

 

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How Do I Adjust My Email and Notification Settings?

To control the types of notifications you receive from the CoPromote community, check under Settings in the Notifications tab and select from the email or mobile options for each type of notification in the columns on the right.

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How Do I Adjust My Subscription Plan?

Members can manage their subscription plans under Settings in the top right corner of your CoPromote dashboard the next time you login.

Screen Shot 2016-01-25 at 5.24.03 PM To access your plan and downgrade or upgrade as necessary, simply do the  following:

  • Login to your CoPromote account
  • Check Settings in the top right corner under your avatar
  • Look for the Manage Subscription tab.
  • To subscribe, pick a plan you like.
  • To downgrade to the basic plan, click Change Plan and select Basic. On the next billing date, your account will convert to the free plan and there will be no additional charges going forward.
  • To upgrade to a new plan, click Change Plan and contact Community Support. We will help you upgrade your subscription.

Members are responsible for managing their own accounts and subscriptions. Should you have any trouble or additional questions, please reach out: support@copromote.com

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How Do I Manage My CoPromote Subscription Using Apple ID?

To subscribe to CoPromote using Apple devices you will need to go through Apple.

  1. Check under Settings on your iPhone or under your iTunes profile.
  2. Using your Apple ID, Apple will process your subscription and notify CoPromote of your status.
  3. Note: All members are responsible for managing their own accounts and subscriptions. In the case of Apple specifically, CoPromote can not update Apple subscriptions or process refunds due to the way their system is set up.

You  can find information on managing your subscription via mobile or desktop devices on Apple’s support page: HERE.

To check your member status on CoPromote, you can always look under Settings in the Subscription tab. Login here: https://app.copromote.com/login.

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Why Was My Account Suspended Or Banned?

CoPromote was built to help creators share their original work with compatible audiences through like-minded peers. Access to CoPromote’s community is dependent on adherence to our collective policies – Terms of Service, Community Guidelines and Dos & Don’ts.

If your account is suspend, closed or banned by CoPromote it is likely due to a violation of our policies. Some of the reasons why your account can be closed include, but are not limited to:

  • Sharing content that violates policies
  • Connecting accounts that are bots
  • Connecting accounts that have excessive fake followers
  • Misusing CoPromote virtual currency
  • Deleting posts after they’re shared or gaming the system in any way
  • Ignoring repeated warnings against service violations
  • Violating the spirit of the service

Should you have any questions or wish to appeal the closure of your account or banning of your profile, please contact the support team. We will be happy to review your account and data with you and make any adjustments deemed necessary.

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How Do I Delete My Account?

1. Click on your profile name on the top right corner.

2. From the drop down menu, click on “Settings”.

3. In the pop up window, click “Close your account” on the right under the Account heading.

4. Let us know your reason for leaving CoPromote. You can now close your account.

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